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Refund Policy

Effective Date: December 6, 2025 | Last Updated: December 6, 2025

At FleetWork Solutions, we stand behind the quality of our services and training programs. This Refund Policy outlines our commitment to customer satisfaction and explains the terms under which refunds may be issued.

1. Training Program Refunds

1.1 Bronze, Silver, and Gold Packages

To qualify for a full refund:

• Submit your refund request within 14 calendar days of purchase
• Provide your order confirmation number or email
• Refunds are processed to the original payment method

1.2 Platinum Package (Done-For-You Services)

Due to the nature of done-for-you services, Platinum package refunds are handled differently:

Timeframe	Refund Amount	Conditions
Within 14 days, no work started	100% refund	Before any filings or work begins
After work has started	Prorated refund	Minus cost of completed work and government fees
After MC Authority filed	No refund	Government fees are non-refundable

1.3 Payment Plans

If you purchased a training program on a payment plan:

• The 30-day guarantee applies from your initial payment date
• Refunds are issued for amounts actually paid
• Remaining payment obligations are canceled upon approved refund
• Refund requests after 14 days: remaining payments are still due unless you qualify for an exception

1.4 What's NOT Refundable

• Refund requests made after 14 days from purchase
• Government filing fees paid on your behalf (Platinum tier)
• Third-party services already rendered (insurance consultations, etc.)
• Coaching sessions already completed
• Purchases made with promotional codes stating "no refunds"

2. Freight Services Refunds

2.1 Completed Services

Freight pickup, delivery, and storage services that have been completed as agreed are not eligible for refunds. You are responsible for payment of all services rendered.

2.2 Service Issues and Adjustments

We may issue credits or adjustments in the following situations:

Issue	Resolution
Significantly late delivery (our fault)	Partial credit on future services
Damaged freight (our liability)	Claim process per our liability terms
Lost shipment	Claim process per our liability terms
Service not performed	Full refund of prepaid amount
Billing errors	Correction and refund of overcharge

2.3 Cancellations

• Before dispatch: Full refund of any prepayment
• After dispatch but before pickup: May be subject to cancellation fee (up to 25%)
• After pickup: No refund; full charges apply

2.4 Storage Service Refunds

• Storage fees are billed monthly in advance
• No refunds for partial months
• 30-day notice required for service termination
• Prepaid amounts beyond notice period will be refunded

3. How to Request a Refund

1. Contact Us
   Email refunds@fleetworksolutions.net with your order number, email address used for purchase, and reason for refund (optional but helpful).
2. Verification
   We'll verify your purchase and eligibility within 1-2 business days.
3. Processing
   Approved refunds are processed within 5-7 business days.
4. Confirmation
   You'll receive email confirmation when the refund is issued. Funds typically appear in your account within 5-10 business days depending on your bank.

4. Refund Processing

4.1 Timeline

• Review: 1-2 business days
• Processing: 5-7 business days after approval
• Bank posting: 5-10 additional business days (varies by financial institution)

4.2 Refund Method

Refunds are issued to the original payment method used for purchase:

• Credit/debit card payments → Refunded to same card
• If original card is no longer valid, contact us for alternative arrangements
• We do not issue cash refunds or refunds to different payment methods

5. Exceptions and Special Circumstances

5.1 Extenuating Circumstances

We understand that life happens. If you're outside the refund window but have experienced extenuating circumstances (medical emergency, family crisis, etc.), please contact us. We review these situations on a case-by-case basis and may offer:

• Program access extension
• Transfer to a different program tier
• Partial credit or refund
• Pause of services

5.2 Technical Issues

If you cannot access course materials due to technical issues on our end:

• Contact support immediately at support@fleetworksolutions.net
• We'll work to resolve the issue within 24-48 hours
• Your refund window may be extended while issues are being resolved
• Refunds may be issued if we cannot resolve access issues

5.3 Chargebacks

6. Satisfaction Commitment

Your success matters to us. If you're not satisfied with your training program, we encourage you to:

1. Reach out to your coach or support team — Many issues can be resolved with additional guidance
2. Provide specific feedback — Help us understand what's not working
3. Give the program a fair try — Real results often come with consistent effort

That said, if our program isn't the right fit, we respect that, and our 14-day guarantee ensures you can walk away with a full refund.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. The policy in effect at the time of your purchase applies to that transaction.

8. Contact Us

Questions about our Refund Policy? We're here to help.

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