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Privacy Policy

Effective Date: December 6, 2025 | Last Updated: December 6, 2025

FleetWork Solutions ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our freight services, enroll in our training programs, or make purchases through our platform.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

1. Information We Collect

1.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Request a freight quote or schedule pickup/delivery services
• Purchase training programs through our website
• Create an account or register for services
• Subscribe to our newsletter or marketing communications
• Contact us with inquiries or support requests
• Participate in coaching sessions or training programs

This information may include:

• Identity Data: Full name, business name, title
• Contact Data: Email address, phone number, mailing address, shipping/pickup addresses
• Financial Data: Payment card details (processed securely via Stripe), billing address
• Transaction Data: Purchase history, service records, shipping manifests
• Profile Data: Account credentials, preferences, feedback
• Business Data: MC/DOT numbers, insurance information, EIN (for training program participants)

1.2 Information Collected Automatically

When you access our website, we automatically collect certain information, including:

• Device Data: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, click patterns, referring URLs
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: See Section 6 for details

1.3 Information from Third Parties

We may receive information about you from:

• Payment processors (Stripe) regarding transaction status
• Shipping partners and logistics providers
• Marketing partners and analytics providers
• Public databases (for business verification purposes)

2. How We Use Your Information

We use collected information for the following purposes:

2.1 Service Delivery

• Process and fulfill freight pickup, delivery, and storage requests
• Provide access to training programs and educational content
• Schedule coaching sessions and deliver program materials
• Communicate shipment status and tracking information
• Process payments and issue invoices/receipts

2.2 Business Operations

• Maintain and improve our website and services
• Analyze usage patterns to enhance user experience
• Develop new products, services, and features
• Conduct internal research and analytics

2.3 Communications

• Respond to inquiries and support requests
• Send transactional emails (order confirmations, shipping updates)
• Deliver marketing communications (with your consent)
• Provide training program updates and resources

2.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Enforce our terms of service and policies
• Protect against fraud, unauthorized access, and illegal activity
• Resolve disputes and troubleshoot problems

3. Payment Processing & Stripe

Regarding payment processing:

• We do not store your full credit card number, CVV, or complete payment card details on our servers
• Stripe handles all payment card data securely using industry-standard encryption
• We receive only limited transaction information from Stripe (last 4 digits, card type, transaction status)
• Stripe may collect additional information as described in their Privacy Policy: https://stripe.com/privacy
• Stripe is certified as a PCI Level 1 Service Provider, the most stringent level of certification

For questions about how Stripe handles your payment data, please review Stripe's Privacy Policy or contact Stripe directly.

4. How We Share Your Information

We may share your information with the following categories of recipients:

4.1 Service Providers

• Payment Processors: Stripe for secure payment processing
• Logistics Partners: Carriers and warehousing facilities to fulfill freight services
• Technology Providers: Hosting, email delivery, analytics, and CRM platforms
• Professional Services: Accountants, attorneys, consultants as needed

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, property, or safety.

4.4 With Your Consent

We may share information for other purposes with your explicit consent.

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as necessary to:

• Provide requested services and fulfill contractual obligations
• Comply with legal, accounting, and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Specific retention periods:

• Transaction Records: 7 years (tax/legal compliance)
• Shipping Records: 3 years after delivery completion
• Training Program Access: Duration of program plus 2 years
• Marketing Data: Until you unsubscribe or request deletion
• Account Data: Until account deletion request is processed

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze website traffic and usage patterns
• Deliver targeted advertising (with consent where required)

Types of cookies we use:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 All Users

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time

7.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information (with exceptions)
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

7.3 European Users (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access, rectify, or erase your data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information provided in Section 11.

8. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers (Stripe)
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Employee training on data protection practices

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately for removal.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

We will respond to privacy-related inquiries within 30 days.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes:

• We will update the "Last Updated" date at the top of this policy
• We will notify you via email or prominent website notice for significant changes
• Continued use of our services after changes constitutes acceptance of the revised policy

We encourage you to review this Privacy Policy periodically.

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This Privacy Policy was last updated